Top critical review
1.0 out of 5 starsOne year update…
Reviewed in the United States on May 27, 2022
I absolutely HATE this TV! Let me start first with the pros because there are a few…
Pros:
- Great built-in speakers. Nothing like a sound bar, but much better than any other TV speakers I’ve ever heard..
- Beautiful picture, and it does always look brilliant no matter the lighting in the room
CONS:
- The actual Samsung Remote is extremely expensive to replace and your TV does not work without a remote control. There are no buttons to control the power or the volume on the television without the remote! This means if anything happens to your remote, you are completely out of luck unless you purchase a new expensive remote from Samsung or a cheap replacement from Amazon that is still around $20. And as you might have guessed, you cannot use your TV until a new remote has been shipped to you! If you want to turn it off, according to Samsung customer support, you have to unplug it from the wall!! 3 letters…WTH?? Samsung, do you have any idea how much time I spent checking out the entire TV going crazy to see where the heck the power button was?? Before having to call your horrible customer support?? And I get this snobby customer service rep who says you will have to unplug it from the wall. OMG.
- The intelligent mode auto sound does not work at all. You will find yourself constantly adjusting the volume similar to any old fashion TV. Basically, I have checked the settings over and over and over again and auto audio does not work….AT ALL
- The worst part about this Samsung TV is you spend all this money on it and it is 100% inoperable unless you create an account. I’m a stickler for privacy statements and so of course I read theirs. According to their privacy statement, that you CANNOT opt out of, every single stream you watch, channel you watch, search you make, content you watch, is ALL reported back to Samsung and 3rd parties that work with them. Folks, you are paying to be tracked! You are paying $1000 to be tracked! Does anyone else have a problem with this?? Your account that you must create will include a credit card that you must keep on file, an email address that you must confirm, a phone number that you confirm, your full name, and your address. If you don’t like it, your option is to send the television back to Samsung or the seller here. That’s it!
I know Gen Z and many millennials will not have a problem with this. This is all they know. But I am Gen X and I still appreciate my privacy even though I’m not doing anything criminal. I just feel like I’m constantly being spied on and I’m really sick of it. It’s bad enough that your phone tracks EVERYTHING and everything app on your phone tracks everything. But now your television?? Come on! I am so over this!