Top critical review
1.0 out of 5 starsThe custom service is absolutely awful !!!
Reviewed in the United States on March 9, 2023
I was using this docking station for about 1 year. It was working fine until one day it suddenly stopped working. All ports are down, I'm an engineer, I did all kinds of A/B testing and trial. I know it's broken for sure. And It's still within the warranty so I reached out to the seller and the customer service was absolutely awful.
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I clearly described the issue, attached the photo, and followed whatever instruction they asked me to try.
After lots of back and forth, I started to realize they never really try to resolve the problem but just try to hold you off.
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They started with blaming the software update, then asked you to try a bunch of nonsense. They even lied about their product and see attached pictures for evidence,
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I've told them all the ports of the station are not working, and I sent them a picture that shows the usb port is not providing power. They told me this, "Do you want the hub to be powered on when it is not plugged into the computer, and then the USB port will supply power to other devices? If this is the case, it is absolutely impossible to achieve. The hub needs to be plugged into the computer to start the hub."
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1. I know this is wrong, the usb will supply power regardless if the computer is plugged or not based on my previous experience.
2. I've sent them a picture that shows usb has no power while the computer is plugged, so they didn't even look at the picture.
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So, I re-bought a new one just to pop their lie. And check the photo I attached, see how they claim that the usb won't supply power when the computer is not plugged in. And the second picture shows the new one I got works exactly unlike how they said!
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Spent days with the custom service, and based on the conversation, I can assure you when a problem happens, they are just trying to find excuses and hold you off until you give up.
I don't remember when was the last time I'm writing a complaint, but this seller is so far the worst I spoke with on Amazon. Waited tons of my time and found out they just trick you up.