Top critical review
1.0 out of 5 starsDefective frame, even worse customer support. Do not buy Ewin products.
Reviewed in the United States on May 13, 2023
I purchased this chair on the Ewin website for over $400, and within a few months, the metal frame inside the upholstery broke. This happened through normal minimal use, and no excessive force was applied to the chair, leading me to believe this is a manufacturing defect or just poor design. This chair has advertised that it can support people up to 7 ft tall and up to 550 lbs, and I purchased this chair because I thought it would be extra study an support me for years. I am only 6'2' and 225 lbs and I spent less than 20 hours in this chair of normal use before the metal frame broke. Ewin advertises on their website a 3 year warranty on the chair, and a 10 year warranty on the frame. When I reached out to Ewin customer support, they refused to replace the broken part (all I asked for to replace the seat base) and they even claimed that this chair does not have a warranty. I began reading reviews online and discovered that Ewin has 38 complaints on the Better Business Bureau, many of which reference the exact same issue - a defective frame and Ewin refusing to honor the warranty. Their customer service is non-existent. You can only contact them via email and it take weeks to respond. When they do respond, they are not helpful and they do not honor their warranty or grantees. If you are considering spending $400 on a chair, I would absolutely recommend any company other than Ewin. This is a terrible product, and terrible customer service. Stay away.