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Customer Review
Reviewed in the United States on September 7, 2022
Pros: Chair overall is high quality. Assembly is very easy. The magnetic pillow stays put and is very comfortable. Seat is firm but not hard and conforms after a few days to your body. Lumbar support is very good adjustment is nice. Backrest is hard at first, if you are used to a very soft chair and most likely bad posture the chair may hurt your back as you adjust to sitting properly
Cons: My backrest came with crooked logo stitching. After a week the lumbar support has begun to pop loudly and creak when I sit against it. It does not effect the functionality or comfort of the chair but is very annoying and worries me for longevity. The height adjustment knob also came with cosmetic damage. I have contacted Secretlab support and I am waiting to hear back. For the price things like this shouldn't be an issue.
Updated Sept 2022:
SecretLab support responded and after verifying my various issues they shipped me a replacement backrest. I don't know if the first one was just defective or old stock from a previous revision but the replacement's foam is much softer and the lumbar support seems to actually move up and down where previously it felt as if it barely moved which I thought was just how it was designed. The stitching is also perfect. One defect is the threads in one of the mounting holes was damaged and took some effort to install. Everything else is good and the chair is more comfortable than it was before.
Cons: My backrest came with crooked logo stitching. After a week the lumbar support has begun to pop loudly and creak when I sit against it. It does not effect the functionality or comfort of the chair but is very annoying and worries me for longevity. The height adjustment knob also came with cosmetic damage. I have contacted Secretlab support and I am waiting to hear back. For the price things like this shouldn't be an issue.
Updated Sept 2022:
SecretLab support responded and after verifying my various issues they shipped me a replacement backrest. I don't know if the first one was just defective or old stock from a previous revision but the replacement's foam is much softer and the lumbar support seems to actually move up and down where previously it felt as if it barely moved which I thought was just how it was designed. The stitching is also perfect. One defect is the threads in one of the mounting holes was damaged and took some effort to install. Everything else is good and the chair is more comfortable than it was before.
Pros: Chair overall is high quality. Assembly is very easy. The magnetic pillow stays put and is very comfortable. Seat is firm but not hard and conforms after a few days to your body. Lumbar support is very good adjustment is nice. Backrest is hard at first, if you are used to a very soft chair and most likely bad posture the chair may hurt your back as you adjust to sitting properly
Cons: My backrest came with crooked logo stitching. After a week the lumbar support has begun to pop loudly and creak when I sit against it. It does not effect the functionality or comfort of the chair but is very annoying and worries me for longevity. The height adjustment knob also came with cosmetic damage. I have contacted Secretlab support and I am waiting to hear back. For the price things like this shouldn't be an issue.
Updated Sept 2022:
SecretLab support responded and after verifying my various issues they shipped me a replacement backrest. I don't know if the first one was just defective or old stock from a previous revision but the replacement's foam is much softer and the lumbar support seems to actually move up and down where previously it felt as if it barely moved which I thought was just how it was designed. The stitching is also perfect. One defect is the threads in one of the mounting holes was damaged and took some effort to install. Everything else is good and the chair is more comfortable than it was before.
Cons: My backrest came with crooked logo stitching. After a week the lumbar support has begun to pop loudly and creak when I sit against it. It does not effect the functionality or comfort of the chair but is very annoying and worries me for longevity. The height adjustment knob also came with cosmetic damage. I have contacted Secretlab support and I am waiting to hear back. For the price things like this shouldn't be an issue.
Updated Sept 2022:
SecretLab support responded and after verifying my various issues they shipped me a replacement backrest. I don't know if the first one was just defective or old stock from a previous revision but the replacement's foam is much softer and the lumbar support seems to actually move up and down where previously it felt as if it barely moved which I thought was just how it was designed. The stitching is also perfect. One defect is the threads in one of the mounting holes was damaged and took some effort to install. Everything else is good and the chair is more comfortable than it was before.
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