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Customer Review
Reviewed in the United States on January 5, 2022
THIRD UPDATED REVIEW 2.5 YEARS AFTER PURCHASE
I like Anker, and I'll buy Anker again. But I don't recommend this dock even for $200. The monitor issue never changed, never stopped happening. Even as I write this review with my plain-Jane set up with two HD monitors one or both continue to blink off for 10 to 30 seconds. The elaborate plugging/unplugging ritual to try and clear any hang ups either on my laptop or in the dock don't amount to much. If you read below, Anker reached out and sent me a new one at six months, and the issue is still the same across the two devices, so I am satisfied that this isn't a lemon. It's simply not reliable and I'm considering buying a new dock like CalDigit because I'm tired of screwing around with this. There will be no ROI and that's ok.
SECOND UPDATED REVIEW SIX MONTHS AFTER PURCHASE:
I like Anker, I'll buy Anker again. Having said that, I do not find this hub reliable and I do not recommend it. The monitors drop out unless you occasionally do a complete power-off/disconnect everything (including hub's AC cord) and then plug it all back in. My year-old Logitech webcam occasionally goes missing. What prompted me to write this second review is all the USB ports went out Minutes Before A Big Job Interview - I had to switch to my laptop camera and headset while on the Zoom call. It was a good interview, but no thanks to this hub. When I have something so important again, I will make DAMN sure I do a complete reboot of everything and test all peripherals a half hour before the start of whatever I need it for. This was really inconvenient and I'm not going to forget it for a long, long time. If I hadn't dropped $300 on it I would toss it out and get something I can count on.
UPDATED REVIEW - see below:
I like Anker a lot, and I'll buy Anker again. This dock IMO is not ready for use. From the beginning it cut out the monitors on my plain-Jane set up of on FHD monitor and one 4K and some charging cables. It appears power goes only to the USB-C ports and not to the USB-A and HDMI ports. I can power my new Lenovo Carbon X1 laptop and I can recharge my keyboard and headphones with the USB-C ports, but there is no power to the USB-A ports and I assume to the HDMI ports. No devices are recognized by my laptop despite the power connection working. Multiple reboots of laptop and dock, switching the cable around, flipping the connectors, swapping cables -- nothing makes a difference. The unit is definitely powered on, definitely worked (in its intermittent way) yesterday, and is not working at all today. I bought this in October and it appears I have until the end of this month to return it. I will see if I can get a fix I like, otherwise I will return it. I would not recommend it to a friend.
UPDATE: Anker proactively reached out to me in January a week after I wrote my first two-star review, which was two months after I bought the dock. They offered to swap my unit with a new one, and I decided to take them up on it. Maybe mine was a lemon. The new unit is identical for hardware as far as I can tell, so maybe the firmware is different. Before shipping the new one, I also did as they requested and did more fiddling around with cables and reboots to make it work right. Turns out if the unit is getting all wackado, you shutdown your computer, unplug the dock from it, take all the cables out of the dock including the power cable, let it sit till all charge is gone (I ate lunch), then come back and incrementally plug everything back in. I rebooted my computer twice without the dock, I powered up the dock with nothing but the AC cable in it and back down, then plug just the dock into my computer so it recognizes the dock, then reboot with the dock plugged in, then shut down the computer, power off the dock, count to 10, power up the dock, plug in my two monitors, webcam, Jabra speakerphone, power up the dock, power up the laptop, and things seem to work well.
By the way, I'm using a brand new Lenovo X1 Carbon that is Thunderbolt 4 compatible, two 27" Asus monitors (one is 4K but both are set to 1920x1080), a new Logitech webcam, and a Jabra USB speakerphone. Not too heavy a load and should be within the power and abilities of the dock. I'm using 5 of the 13 ports
My benchmark comparison for good technology is the toaster. You never doubt it's going to make toast just the way you set it up to do every day. You don't even think about it. I feel like my Lenovo does this - it turns and goes just like I expect; the technology is invisible to the work at hand. This Anker 777 dock does not meet the toaster benchmark. I just now needed to go through this process again about a month after the last time, so I'm thinking on a monthly basis I need to do this big cleanse process so that all the innards get straightened out and recognize peripherals and computer components like it should. The dock works, and I'll keep it. I don't have time to go looking for something else. I still like Anker (that proactive service call is impressive), I like this 777 dock okay, and I would not recommend it to a friend.
I like Anker, and I'll buy Anker again. But I don't recommend this dock even for $200. The monitor issue never changed, never stopped happening. Even as I write this review with my plain-Jane set up with two HD monitors one or both continue to blink off for 10 to 30 seconds. The elaborate plugging/unplugging ritual to try and clear any hang ups either on my laptop or in the dock don't amount to much. If you read below, Anker reached out and sent me a new one at six months, and the issue is still the same across the two devices, so I am satisfied that this isn't a lemon. It's simply not reliable and I'm considering buying a new dock like CalDigit because I'm tired of screwing around with this. There will be no ROI and that's ok.
SECOND UPDATED REVIEW SIX MONTHS AFTER PURCHASE:
I like Anker, I'll buy Anker again. Having said that, I do not find this hub reliable and I do not recommend it. The monitors drop out unless you occasionally do a complete power-off/disconnect everything (including hub's AC cord) and then plug it all back in. My year-old Logitech webcam occasionally goes missing. What prompted me to write this second review is all the USB ports went out Minutes Before A Big Job Interview - I had to switch to my laptop camera and headset while on the Zoom call. It was a good interview, but no thanks to this hub. When I have something so important again, I will make DAMN sure I do a complete reboot of everything and test all peripherals a half hour before the start of whatever I need it for. This was really inconvenient and I'm not going to forget it for a long, long time. If I hadn't dropped $300 on it I would toss it out and get something I can count on.
UPDATED REVIEW - see below:
I like Anker a lot, and I'll buy Anker again. This dock IMO is not ready for use. From the beginning it cut out the monitors on my plain-Jane set up of on FHD monitor and one 4K and some charging cables. It appears power goes only to the USB-C ports and not to the USB-A and HDMI ports. I can power my new Lenovo Carbon X1 laptop and I can recharge my keyboard and headphones with the USB-C ports, but there is no power to the USB-A ports and I assume to the HDMI ports. No devices are recognized by my laptop despite the power connection working. Multiple reboots of laptop and dock, switching the cable around, flipping the connectors, swapping cables -- nothing makes a difference. The unit is definitely powered on, definitely worked (in its intermittent way) yesterday, and is not working at all today. I bought this in October and it appears I have until the end of this month to return it. I will see if I can get a fix I like, otherwise I will return it. I would not recommend it to a friend.
UPDATE: Anker proactively reached out to me in January a week after I wrote my first two-star review, which was two months after I bought the dock. They offered to swap my unit with a new one, and I decided to take them up on it. Maybe mine was a lemon. The new unit is identical for hardware as far as I can tell, so maybe the firmware is different. Before shipping the new one, I also did as they requested and did more fiddling around with cables and reboots to make it work right. Turns out if the unit is getting all wackado, you shutdown your computer, unplug the dock from it, take all the cables out of the dock including the power cable, let it sit till all charge is gone (I ate lunch), then come back and incrementally plug everything back in. I rebooted my computer twice without the dock, I powered up the dock with nothing but the AC cable in it and back down, then plug just the dock into my computer so it recognizes the dock, then reboot with the dock plugged in, then shut down the computer, power off the dock, count to 10, power up the dock, plug in my two monitors, webcam, Jabra speakerphone, power up the dock, power up the laptop, and things seem to work well.
By the way, I'm using a brand new Lenovo X1 Carbon that is Thunderbolt 4 compatible, two 27" Asus monitors (one is 4K but both are set to 1920x1080), a new Logitech webcam, and a Jabra USB speakerphone. Not too heavy a load and should be within the power and abilities of the dock. I'm using 5 of the 13 ports
My benchmark comparison for good technology is the toaster. You never doubt it's going to make toast just the way you set it up to do every day. You don't even think about it. I feel like my Lenovo does this - it turns and goes just like I expect; the technology is invisible to the work at hand. This Anker 777 dock does not meet the toaster benchmark. I just now needed to go through this process again about a month after the last time, so I'm thinking on a monthly basis I need to do this big cleanse process so that all the innards get straightened out and recognize peripherals and computer components like it should. The dock works, and I'll keep it. I don't have time to go looking for something else. I still like Anker (that proactive service call is impressive), I like this 777 dock okay, and I would not recommend it to a friend.
