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Customer Review
Reviewed in the United States on November 10, 2023
I had an old bounce around eufy vacuum that we replaced with the X9. Our house has a combination of laminate vinyl, tile, carpet, and area rugs the X9 handles switching flawlessly. As part of the start-up process you have it map your house. The first pass at doing this it got off somehow and the map was skewed with parts of it double mapped in different locations, that really threw the robot for a loop. Once I deleted the map and remapped it it worked flawlessly.
Tech support was prompt and very helpful in instructions on how to share the device between 2 phones so both of us can control the schedule, no-go areas, and start an unscheduled cleaning for those oopses.
The vacuum is so much better than the old S11. It filled the dust bin completely full the first few times it ran. After about a month it is now half full each time. The mop water was the same, completely muddy the first few times it ran and you could see swirl marks on the floor. Now it is dirty but not completely muddy so it is definitely catching up with the cleaning and no more swirl marks which I assume was imbedded dirt it was breaking loose. We have it cleaning 1250 square feet (it tells you in the app) and to vacuum and mop it takes 2 hours and completes it on one charge. That takes nearly a full tank of water since most is vinyl and I have it set to use the most water.
It is much better at avoiding obstacles and getting stuck than the S11. In a months time we've had one time that it caught the string on some clothing on the side brush and stopped (it did send a notification through the app).
There are still some very minor inconsistencies in the app. For example. I set a no pass barrier across a bedroom door and then told the vacuum to to clean a ZONE that included that bedroom and the bath connected. It did that task fine but then I had it mop the bathroom using ROOM and it wouldn't cross the barrier at the bedroom door and it only reported that it finished the task not that it couldn't get to that room, would have never know had I not been standing there. So it worked one way but not the other and didn't give an accurate report. That is the worst I've seen so far and definitely not worth a lower rating.
I read lots of reviews that said it didn't pick up debris as well with the side brush. I have not seen that at all. I have been completely happy with how easy it was to set up and how well it's cleaning. It does a good job.
Tech support was prompt and very helpful in instructions on how to share the device between 2 phones so both of us can control the schedule, no-go areas, and start an unscheduled cleaning for those oopses.
The vacuum is so much better than the old S11. It filled the dust bin completely full the first few times it ran. After about a month it is now half full each time. The mop water was the same, completely muddy the first few times it ran and you could see swirl marks on the floor. Now it is dirty but not completely muddy so it is definitely catching up with the cleaning and no more swirl marks which I assume was imbedded dirt it was breaking loose. We have it cleaning 1250 square feet (it tells you in the app) and to vacuum and mop it takes 2 hours and completes it on one charge. That takes nearly a full tank of water since most is vinyl and I have it set to use the most water.
It is much better at avoiding obstacles and getting stuck than the S11. In a months time we've had one time that it caught the string on some clothing on the side brush and stopped (it did send a notification through the app).
There are still some very minor inconsistencies in the app. For example. I set a no pass barrier across a bedroom door and then told the vacuum to to clean a ZONE that included that bedroom and the bath connected. It did that task fine but then I had it mop the bathroom using ROOM and it wouldn't cross the barrier at the bedroom door and it only reported that it finished the task not that it couldn't get to that room, would have never know had I not been standing there. So it worked one way but not the other and didn't give an accurate report. That is the worst I've seen so far and definitely not worth a lower rating.
I read lots of reviews that said it didn't pick up debris as well with the side brush. I have not seen that at all. I have been completely happy with how easy it was to set up and how well it's cleaning. It does a good job.
