Yes, they are transparent about the charges to repair and replace your device. But they are not transparent about the headaches you will have to have either service from them.
I purchased this with my Pixel 7 phone but should have gone with the $12 a month from ATT since they have no fees aand they send you a replacement before asking you to return your deivice. When my screen craked and I tried to submit a request for a replacement, none of the forms on their website worked properly (tried it on diferent browsers and laptops and still no luck). When I connected to their chat a customer rep "helped" me witht he process although I had to later still submitt another request since they want you to submit signed paperwork for the claim. After you finally get a claim/case number, you get an email telling you you have to take the device to one of their repair centers and leave it there before they give you a credit for the original purchase price of the phone.
I drove about 30 minutes away to return the phone and the staff at the shop had no clue what I was talking about. They just wanted me to leave the phone for them to repair at a $120 charge. After contcting Asurion again they explained that I needed to tell the shop that they had to issue me a Buyback receipt so that a credit would be issued to me.
They want to charge me $159 to have my phone replaced while they could have their store fix the screen for $120. No one ever explained that to me.
I am cacelling the service and going to a local shop to have the screen fixed for cheaper than it would cost me with these people.
Terrible service and value!
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Reviewed in the United States on February 22, 2023
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Reviewed in the United States on June 7, 2024
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Reviewed in the United States on December 20, 2023
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Reviewed in the United States on October 8, 2021
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Reviewed in the United States on December 31, 2021
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