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Asurion Mobile Subscription Plan, 600-699.99

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3.7 214 ratings

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Price: $7.49/month

Terms & Conditions: click here

COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $39 to repair/reimburse, $69 to repair or $129 to replace your phone.

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Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.

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3.7 out of 5

214 global ratings

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Sharon

Awesome

Reviewed in the United States on April 21, 2022

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

I have used Asurion insurance for many years from travel insurance to electronic insurance and I have never had a problem when it came getting help when needed.

2 people found this helpful

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Indicator-rivermouth,-cove

poor customer service

Reviewed in the United States on May 31, 2024

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

had a protection plan for my pixel 7 pro bought on amazon, have been paying monthly (inlcigin 3 days prior o this issue), when my phone recently started having chargnbg problems, went to submit claim- entered order number (from amazon)- was told that this informatio was incorrect and thus couldnt progress with claim- emailed asurion ciustomer service- they told me that IS the oreder number- emailed them back tto say it was not ebing accepted and received no response (also their chat not available during busines hours on a weekday)- got my phone serviced by alocal repair shop out of pocket- cancelled this useless plan. will never buy from the in the future.

Helpful

No funciona

Reviewed in the United States on May 27, 2024

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

No funciona

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Translate review to English

Misleading

Reviewed in the United States on May 22, 2023

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

I purchased this thinking if my phone cracks it would cost $30 to fix. That is not the case. They are charging me $129 to give me a gift card to purchase a new phone from Amazon but Amazon Renewed sold me a defective phone so I don't want it. But for Amazon phones only they don't fix. MISLEADING>

10 people found this helpful

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SnowBunny80

Can't cancel!

Reviewed in the United States on December 8, 2021

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

Didnt purchase phone I was getting this coverage for, now i cant cancel it.😡

14 people found this helpful

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Mom of twins

Worst process and customer service have ever had

Reviewed in the United States on July 21, 2023

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

I have had to complete the claim fom 6 different times, they had no record of the insurance after sending copies of the reciept and no one to talk with. No clear direction other than more info is needed! Worst plan I have ever purchased.

6 people found this helpful

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M. Foxie

Difficult To Get Reimbursement For Legitimate Claim

Reviewed in the United States on November 3, 2020

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceaf

I bought a 2-year Accident Insurance Plan when I bought a Galaxy S9. 1 1/2 years later, my screen cracked. I just wanted to get the screen fixed. But instead, Asurion said they wanted the phone back, and they would refund the price of my phone. I paid $88 for the plan initially, and had to pay another $49 insurance deductible when I asked for the refund. Then getting paid by Asurion was like pulling teeth. It took a long time, 7 phone calls, and I was regularly passed along to different Asurion phone agents during the calls, often put on hold for many minutes. One call lasted nearly 45 minutes. I had to make 2 more calls after Asurion said I should have gotten my refund. I eventually got my money, but it was a long and tedious experience. I wouldn't recommend it to anyone.
Had I not stayed on top of Asurion, calling then regularly to check the status of my refund, I feel that my claim might have just gotten tied up in their systems, awaiting my next follow-up call.

12 people found this helpful

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Doug

Can't get rid of it once you get it. I don't even have the device it covers anymore.

Reviewed in the United States on April 21, 2021

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

Amazon is absolutely no help even though they are the ones charging my card monthly. There is not information provided on how to cancel the "service" which has never covered anything and as I said I don't even have the device any longer. It's like they are charging me to breath.

14 people found this helpful

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Asurion Mobile Subscription Plan, 600-699.99

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