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Ships from

Asurion, LLC

Ships from

Asurion, LLC

Sold by

Asurion, LLC

Sold by

Asurion, LLC

Returns

Eligible for Return, Refund or Replacement within 30 days of receipt

Returnable	Yes
Resolutions	Eligible for refund or replacement
Return Window	30 days from delivery
Refund Timelines	Typically, an advance refund will be issued within 24 hours of a drop-off or pick-up. For returns that require physical verification, refund issuance may take up to 30 days after drop-off or pick up. Where an advance refund is issued, we will re-charge your payment method if we do not receive the correct item in original condition. See details here.
Late fee	A late fee of 20% of the item price will apply if you complete the drop off or pick up after the ‘Return By Date’.
Restocking fee	A restocking fee may apply if the item is not returned in original condition and original packaging, or is damaged or missing parts for reasons not due to seller error. See details here.

Returns

Eligible for Return, Refund or Replacement within 30 days of receipt

Returnable	Yes
Resolutions	Eligible for refund or replacement
Return Window	30 days from delivery
Refund Timelines	Typically, an advance refund will be issued within 24 hours of a drop-off or pick-up. For returns that require physical verification, refund issuance may take up to 30 days after drop-off or pick up. Where an advance refund is issued, we will re-charge your payment method if we do not receive the correct item in original condition. See details here.
Late fee	A late fee of 20% of the item price will apply if you complete the drop off or pick up after the ‘Return By Date’.
Restocking fee	A restocking fee may apply if the item is not returned in original condition and original packaging, or is damaged or missing parts for reasons not due to seller error. See details here.

Return instructions

Item must be in original condition and packaging along with tag, accessories, manuals, and inserts. Unlock any electronic device, delete your account and remove all personal information.

Read full return policy

Payment

Secure transaction

Payment

Secure transaction

We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more

Details

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ASURION 4 Year Laptop Protection Plan ($1000 - $1249.99)

Visit the ASURION Store

4.5 2,642 ratings

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$189.99

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Purchase options and add-ons

No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered by the plan after the manufacturer's warranty ends (typical laptop warranties last 1 year– consult your laptop warranty term). Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

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Important information

Legal Disclaimer

Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to [email protected] with your Asurion plan order number and we will resend.

Product Description

From the brand

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	Try again! Details Added to Cart spCSRF_Control	Try again! Details Added to Cart spCSRF_Control	Try again! Details Added to Cart spCSRF_Control	Try again! Details Added to Cart spCSRF_Control	Try again! Details Added to Cart spCSRF_Control	Try again! Details Added to Cart spCSRF_Control
Price	$189.99	$124.99	$92.99	$109.99	$86.99	$99.99
Delivery	Get it Jun 25 - 26	Get it Jun 25 - 26	Get it Jun 25 - 26	Get it Jun 25 - 26	Get it Jun 25 - 26	Get it Jun 25 - 26
Customer Ratings	4.52,642	4.42,670	4.41,022	4.41,896	4.53,017	4.51,781
Value for money	4.0	3.9	4.0	4.0	4.1	4.2
Tech Support	3.8	3.7	3.8	3.9	4.1	4.2
Easy to use	3.8	3.7	3.8	4.0	4.2	4.2
Sold By	Asurion, LLC	Asurion, LLC	Asurion, LLC	Asurion, LLC	Asurion, LLC	Asurion, LLC

Product guides and documents

User Guide (PDF)

Looking for specific info?

Product information

ASIN

B07P97TNYX

Customer Reviews

4.5 2,642 ratings

4.5 out of 5 stars

Best Sellers Rank

#3 in Computer Warranties & Services

Date First Available

August 4, 2020

Manufacturer

ASURION

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Customer reviews

4.5 out of 5

2,642 global ratings

Zero tolerance for fake reviews

Customers say

Customers like the service provided by the warranty. They mention that the process is easy and the tech support is quick. However, opinions are mixed on quality and value.

AI-generated from the text of customer reviews

65 customers mention62 positive3 negative

Customers are satisfied with the service provided by the warranty. They mention that the process is very easy, the tech support is very quick, and the reimbursement process is seamless. Customers also appreciate the friendly and knowledgeable tech support.

"Excellent service and turnaround time. They repaired the cracked computer screen and returned it within 10days. The process was very easy." Read more

"...The reimbursement process was seamless. Thank you Asurion!" Read more

"Fast, easy response, fix, and return" Read more

"...The process was very easy...." Read more

52 customers mention19 positive33 negative

Customers are mixed about the quality of the warranty. Some mention it's good, efficient, and a great gaming laptop. However, others say that their computer was unrepairable and they were unable to repair it.

"...They, according to the document sent back with the laptop, replaced some bad ram. The laptop now works...." Read more

"Great gaming laptop" Read more

"...and was reimbursed in a couple of days since they were unable to repair my computer...." Read more

"...Apple adapter (as was stated in the packing slip) - but a cheap knockoff replacement...." Read more

36 customers mention20 positive16 negative

Customers are mixed about the value of the warranty. Some mention that it's well worth the money, while others say that it was a waste of money. Some customers also say that Asurion was not very helpful and incompetent.

"Asurion warranties are absolutely worth every penny....." Read more

"...This is my third UNACCEPTABLE and UNSATISFACTORY along with my ACCUSATION that they removed my serial number label for the reason I mentioned above..." Read more

"Repaired my computer and returned to me in 1 week. No cost to me at all. Kept me informed the whole time. Excellent company. Very happy with all." Read more

"...This kind of delay, lack of communication, and incompetence is inexcusable, and frankly, somewhat perplexing, as Asurion successfully responded to a..." Read more

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Top reviews from the United States

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Brado

Incredible Service

Reviewed in the United States on May 22, 2024

Verified Purchase

We cracked a laptop screen. I was blown a way by how quickly they sent and received our shipping. They then had our part withink just a couple of days. Repaired our laptop and sent it back to us the next day. I expected it to take much longer! One of the other nice things about Asurion was they communicated every step of the way via text to let me know where we were at in the process. Highly recommend Asurion insurance. Thinking of signing up for the subscription now.

Helpful

Clod Hopper

Laptop Failed To Boot

Reviewed in the United States on June 4, 2024

Verified Purchase

This company sent a box to have the laptop shipped to them for repair or replacement. The laptop wouldn't boot backs the opening splash screen. They, according to the document sent back with the laptop, replaced some bad ram. The laptop now works. My son is using it with a USB mouse but the onboard left mouse "feels" like something is blocking it. I'm just guessing but apparently a cable is out of place and is blocking the button.

Helpful

Gregory Ross

Excellent service

Reviewed in the United States on May 22, 2024

Verified Purchase

Excellent service and turnaround time. They repaired the cracked computer screen and returned it within 10days. The process was very easy.

Helpful

Trey

Worth the money.

Reviewed in the United States on May 20, 2024

Verified Purchase

I sent my laptop in for repairs and was reimbursed in a couple of days since they were unable to repair my computer. I will continue to get Asurion warranties since I know that I will be taken care of.

Helpful

Zachary W.

Overall good warranty

Reviewed in the United States on March 10, 2024

Verified Purchase

Overall, I have no complaints with this protection plan. I filed two claims and they were able to let me take my laptop to a local shop for the first claim. for the seccond claim, I ended up being given the buy out and I got the full value of the computer. the customer service agents you speak with are a little clueless and dont fully understand the claim.

Helpful

Justacustomer

Very Happy With Asurion

Reviewed in the United States on April 18, 2024

Verified Purchase

A person never wants to need to use insurance and I always hesitate and think about if I really need to buy it. But in our case, I am so glad I did. I insured but a laptop and an iphone I had purchased for my college daughter. As it turned out, the laptop broke and students need their laptop. Then within a week, her iphone fell in the clothes washer. I could not believe I had to contact Asurion twice. They were really great. For the laptop, they used air delivery. They fixed it and it looks as good as new. For the iphone, it was too old to fix. But, they did refund the money I had paid for the price of the phone. ( I did have to pay them about 20 % upfront and then they refunded the full price of the phone.) But, that is better than being totally without a phone. All in all, I am happy with Asurion insurance and highly recommend it.

Helpful

Jess C Bowling

UPDATE: CHANGE to zero stars but 1 is lowest

Reviewed in the United States on May 17, 2023

Verified Purchase

I have a cracked screen on my beautiful Asus laptop - I submitted a claim and sent off to Asurian repair center as instructed in the container and completed form which they provided. A few days later receive text that said my repairs were complete and had been shipped back to me. YAY!!! Couldn't wait - however when I opened the box there was a big sticker letting me know repairs had been DENIED - they had used the term in my text / email "repairs complete" - no explanatory texts, no emails, no phone calls to explain their logic - this is the first UNACCEPTABLE and UNSATISFACTORY. After half hour or more on the chat window turns out they couldn't find the matching serial number so who knows - they claimed the sticker on the laptop had been removed. Sorta like accusing me of fraud, but didn't come out and say it (YET). We talked and talked - very polite young lady so no complaints there. Finally opened a second claim and this time asked for the correct serial number as well as a picture of the label with serial number from the original shipping container for my laptop from amazon which I provided along with the unit when I returned it to Asurion repair center. So today I get an email that 'Congratulations, your repairs are complete and unit is on it's way" or something like that. Well - seems that is being returned again, DENIED, again with NO attempt a communicatio - second UNACCEPTABLE and UNSATISFACTORY. This time I was practically accused of removing the serial number label. They repaired a USB charging port a while back, and since they were able to find the serial number then I have to throw this back on them. IT IS MY BELIEF THAT THEY REMOVED THE SERIAL NUMBER THEN - so that they could deny fixing anything else. This is my third UNACCEPTABLE and UNSATISFACTORY along with my ACCUSATION that they removed my serial number label for the reason I mentioned above - to be able to deny coverage - after all it was there for my first claim for the USB port issue or it would have been denied as well. I fell very confident in my accusation - and mine is logical and irrefutable. I am offficailly asking Jeff Bezos personally for one - ACTION, and two for Amazon to provide alternative purchase protection choices other than Asurion.

One person found this helpful

Helpful

TJL

Would definitely recommend

Reviewed in the United States on February 27, 2024

Verified Purchase

I purchased a 4yr protection on my laptop. After 2yrs I started having technical problems; there were times when my laptop would not turn on, even after repeated attempts. I would have to leave it for several hours and then try again. I returned my laptop to Asurion on 3 different occasions for this same problem and each time it was returned "repaired". On the forth time Ireturned it, it was deemed not repairable and my protection plan was fulfilled! Within 24hrs an Amazon gift card was sent via email for the full amount that I paid for my laptop. The reimbursement process was seamless. Thank you Asurion!

Helpful

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