NOOK Subscribers – Help

1. I am a New York Times NOOK subscriber. Do I get unlimited access to NYTimes.com?

Yes. Active New York Times NOOK subscribers receive unlimited* access to the NYTimes.com website. To get unlimited access, you must first link your NOOK subscription to your NYTimes.com account.

Please note: NOOK subscribers receive unlimited access to NYTimes.com only. To learn more about unlimited access to NYTimes apps on your smartphone or tablet, see our Digital Subscriptions.

NOTE: The New York Times Games and Cooking are sold separately.

2. How do I link my New York Times NOOK to my NYTimes.com account?

To get unlimited access to NYTimes.com, you must first link your NOOK subscription to your NYTimes.com account.

You can get started with the linking procedure at http://nytimes.com/nookaccess.

3. Why do I need to provide information about my BN.com account?

The first step of the linking process is to provide the email address and ZIP code associated with your BN.com account. This allows us to verify your New York Times NOOK subscription.

4. Why did I receive an error when I attempted to verify my New York Times NOOK subscription?

It can take up to 24 hours for a new NOOK subscription to process. After purchasing a New York Times NOOK subscription, please allow that time to elapse before attempting to link your accounts. You should also verify that the email address and ZIP code you entered match the information associated with your BN.com account.

If 24 hours have elapsed and your information is correct, but your subscription still cannot be found, please contact B&N Customer Service at [email protected].

5. I don’t have an NYTimes.com account. Can I still receive unlimited access with my NOOK subscription?

You must have an NYTimes.com account in order to receive unlimited access to NYTimes.com with your New York Times NOOK subscription. After verifying your NOOK subscription on the account linking page, you can create a new NYTimes.com account or sign in to an existing one.

6. What happens if I cancel my NOOK subscription?

In order to continue receiving unlimited access to NYTimes.com, you must maintain an active New York Times NOOK subscription.

If you cancel your NOOK subscription, you can still choose to purchase an NYTimes digital subscription.

7. I already have an NYTimes digital subscription. Can I still link my NOOK subscription?

No. Currently, existing digital subscriptions cannot be linked to NOOK subscriptions. For more information, please contact Customer Care.

If at some point you cancel your NYTimes digital subscription, you will be able to link your NOOK subscription to NYTimes.com and get unlimited access to the NYTimes.com website.

8. Can I link more than one NYTimes.com account to my NOOK subscription?

No. If you attempt to link your account and receive a message stating the invitation can only be used once, your NOOK subscription has already been linked to an account. If you believe you have received this message in error, please c ontact Customer Care.